Privacy Policy

Learn how Studio 3DX collects, uses, and safeguards your personal data across our 3D configurator platform and services. Your privacy matters to us.

Last updated: April 17, 2025

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At Studio 3DX, Inc. ("Studio 3DX", "we", "our", or "us"), your privacy is a priority. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our websites, 3D Configurator platform, and related services.

1. Information We Collect

We collect personal and usage data in the following ways:

a) Information You Provide

  • Account and Contact Details: such as your name, email address, company name, or other information you choose to provide when you create an account or contact us.
  • Payment and Billing Details: including your billing address and transaction history. We do not store your payment card details.
  • Customer Support: if you contact us for support or feedback, we may store communications to help resolve issues and improve our services.

b) Information We Automatically Collect

  • Device Information: such as IP address, browser type, operating system, screen size, and device identifiers.
  • Usage Data: including actions taken on our platforms (like model customisations), pages visited, time spent, and referral sources.
  • Cookies and Local Storage: we use cookies and similar technologies to enhance functionality, analyse traffic, and remember preferences.

2. How We Use Your Information

We use your data to:

  • Provide, operate, and maintain our services.
  • Personalise your experience and offer relevant functionality.
  • Respond to customer inquiries and provide support.
  • Process transactions and manage subscriptions.
  • Improve our services and develop new features.
  • Send occasional updates or announcements (only if you’ve opted in).
  • Comply with applicable laws and protect our rights.

3. Legal Basis for Processing

If you are in a jurisdiction that requires it, we process your data based on:

  • Your consent (e.g., for marketing emails).
  • Our contract with you, where processing is necessary to provide the services you've requested.
  • Legitimate interest, such as improving services or securing our systems.
  • Legal obligations, such as complying with financial regulations.

4. Data Sharing

We do not sell your data. We may share your data only with:

  • Service providers that help us operate the platform (e.g. cloud infrastructure, payment gateways). These providers only access data to perform services on our behalf and are bound by confidentiality.
  • Law enforcement or authorities, if required by law or to protect our legal rights.

We do not work with advertising networks, analytics platforms that sell data, or subprocessors that access your personal information.

5. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy, including compliance with legal obligations. When no longer needed, we securely delete or anonymise your information.

6. International Users

Studio 3DX operates globally, and your data may be processed in countries outside your own. Where applicable, we apply industry-standard safeguards to ensure your data remains protected under equivalent privacy laws.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you.
  • Request corrections or deletion of your data.
  • Object to or restrict how we use your data.
  • Request a copy of your data in a portable format.
  • Withdraw consent (where applicable).

To exercise these rights, contact us at:
📨 https://studio3dx.com/contact

We may need to verify your identity before fulfilling your request.

8. Cookies & Preferences

We use cookies to remember your preferences, maintain session state, and collect aggregated analytics. You can control cookie settings through your browser or opt out of non-essential cookies on our platform.

9. Data Security

We take security seriously and use appropriate technical and organisational measures to protect your personal information. While no system is completely secure, we work to ensure data is protected from unauthorised access, alteration, or destruction.

10. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us and we will take steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal obligations. When we do, we will revise the "Last Updated" date. We encourage you to review this page periodically.

12. Contact

If you have any questions about this policy or your data, please reach out via our contact page:

📍 Studio 3DX, Inc.
📨 https://studio3dx.com/contact